Returns & Money Back Guarantee

We really hope you love your Only Curls order, but we understand that sometimes things don't work out. Whether you've changed your mind, ordered the wrong product or tried something that just isn't right for your curls, we're here to help.

Changed your mind?

If you change your mind about your order, or it’s not suitable, you can return unused products within 30 days of receiving your order for a refund.

To arrange a return, please contact our Customer Care team with your order number and we'll provide you with a returns label and instructions.

Once your return has been received and processed, we'll issue your refund to your original payment method. Please allow 10 working days for the funds to appear in your account after the refund has been issued. Please note this may take longer following the peak season. 

Products should be returned unused and, where applicable, in their original packaging.

US orders

Please note that, due to customs and courier regulations, US returns can take up to 3 weeks to process.

Tried it and it's not right for your curls?

We know that curls are individual and sometimes a product just isn't the right match. That's why we offer our 30 Day Money Back Guarantee on our haircare.

If you've tried your products and aren't happy with the results, get in touch with our Customer Care team within 30 days of receiving your order.

We'd love the opportunity to help first. Tell us a little about your curls, how you've been using the products and what isn't working for you. Our team can offer advice or recommend a more suitable product or routine.

If you'd prefer not to try an alternative, or you're still not happy, we'll refund your eligible haircare products up to a maximum value of £50.

Our Money Back Guarantee is intended to give customers confidence when genuinely trying Only Curls products for the first time. We reserve the right to decline claims where we reasonably believe the guarantee is being misused, including repeated claims or multiple claims for the same products.

Requests made more than 30 days after delivery aren't covered by our Money Back Guarantee, but our Customer Care team will always be happy to help with product advice.

Damaged, faulty or incorrect items

If something has arrived damaged, has leaked in transit, is faulty or we've sent you the wrong item, please contact us and we'll put it right.

Please include your order number and, where relevant, a photo of the issue so our team can resolve it as quickly as possible.

If you would wish to contact us regarding returns or anything else head over to our contact us page for more information.